Good question, and we hope an equally good answer. There’s a lovely old saying that “The strongest doesn’t always win the fight and the fastest doesn’t always win the race, but that’s where the smart money goes”. In short, we do not do anything other than negotiate insurance claims. We don’t sell insurance. We are simply master insurance claim negotiators… nothing more and nothing less. It is important to understand that your own insurance company is employing third party insurance claim experts, i.e. the Loss Adjusters, to negotiate any large claim on their behalf. And the reason? It’s because the insurance company does not hold itself out to be a claim negotiator. In much the same way, you, the claimant, would be considered very unlucky indeed if you had to make more than two or three large claims in a lifetime. We, as insurance Loss Assessors, handle 5-10 new fire claims, both commercial and domestic, every couple of weeks and our experience is second to none. We know our way around the insurance claims industry very well and understand the “ins and outs” and the complications that a fire at your place of work can throw up. Remember, the more the Loss Adjuster knocks down your commercial fire claim, the more they earn. And the longer they take to pay you, then the more money sits in your insurance company’s bank earning them interest.
We make no apologies when we describe ourselves as “mercenaries inhabiting the world of insurance”. In fact, it was the London Evening Standard that described us in this manner and, we are pleased to say, in a complimentary way! In short, the more we get you, the more we get paid. The quicker we get your claim settled, the quicker we get paid. There just couldn’t be a better incentive. In much the same way that the Loss Adjuster is, it could be said, being paid to reduce your claim on behalf of your insurers, we are doing everything possible to get you the highest possible settlement. You would not dream of going to Court to defend yourself without a Solicitor, and we hope that you will agree that something as important as a large commercial fire claim should be treated in expert hands on your behalf, just like the insurance company are leaving it to their experts. (Isn’t it strange how the vast majority of commercial insurance claims are worth far more than minor court claims, but one seeks expert representation for the minor court claim but does not seek expert representation to help them get the largest possible settlement). Please, do not make the misguided mistake of thinking that the Loss Adjuster has been sent to help you by your insurers. He hasn’t. He is there to represent their interests and to ensure that the extent of their liability is restricted by clever negotiation.