Dear Stephen
Thank you very much for your letter and cheque in settlement of the claim.
I would like to take this opportunity to thank you for your very professional help. I am sure that without your intervention I would still not be no further on with this claim than I was in March last year.
At first thought it seems that your fees are excessive, but I feel that you and your company earned every penny.
I feel that I have dealt with a very competent and professional organisation and would not hesitate to recommend your services to any of my friends and clients.
I would also like to thank those who answered the telephone, as their attitude and manner was exemplary.
Yours sincerely
Anthony B McErisan